Refund policy

Return Policy for Thread City Silver

At Thread City Silver, we take pride in offering high-quality, handcrafted sterling silver jewelry and accessories. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we’re here to help! Please read our return policy below:

Eligibility for Returns:

Timeframe: Returns are accepted within 14 days from the date of delivery.

Condition: Items must be returned in their original, unworn condition, including all packaging (e.g., gift boxes, pouches).

Exclusions: Due to the personalized nature of some items (custom designs, engravings, etc.), those are not eligible for return unless there is a defect or error with the order.

How to Return:

Contact Us: Reach out to our customer service team at threadcitysilver@gmail.com within 14 days of receiving your order. Please include your order number and reason for the return.

Return Authorization: We’ll provide you with a return authorization and instructions on how to send back your item(s).

Shipping: Customers are responsible for return shipping costs.

Refunds:

Refunds: Once we receive the returned item(s) and verify their condition, we will issue a refund to your original method of payment. Please allow 7-10 business days for processing.

Non-Returnable Items:

Custom or personalized pieces (e.g., engraved items).

Final sale or clearance items.

Important Notes:

We recommend insuring your return shipment for its full value, as we are not responsible for lost or damaged returns.

Items that do not meet the return criteria (such as worn or altered jewelry) will not be accepted.

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at threadcitysilver@gmail.com. We’re happy to assist you!

Thank you for choosing Thread City Silver!